Effective Date: October 23, 2025
Last updated: October 23, 2025
Ezekiel Solar Service (“we”, “our”, “us”) operates the Ezekiel Solar Service mobile application (the “App”), which offers solar system consultation, installation, and maintenance services.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.
1. Information We Collect
We collect and process only the data necessary to provide and improve our solar services.
a. Personal Information You Provide
When you interact with our App or request our services, we may collect:
- Name
- Email address
- Phone number
- Service address or location (for installation)
- Optional information you share when contacting us or requesting support
b. Automatically Collected Data
When using the App, certain data may be automatically collected, such as:
- Device information (model, OS version, app version)
- IP address
- Usage statistics (app interactions, error logs)
c. Location Data
With your permission, the App may collect location information to:
- Locate your site for installation or service
- Estimate solar capacity or distance
- Provide accurate technician dispatching
You can revoke location access anytime in your device settings.
2. How We Use the Information
We use your information to:
- Provide and manage solar service requests
- Schedule and confirm installation or maintenance appointments
- Communicate with you regarding quotes, updates, and support
- Improve app functionality and customer experience
- Comply with legal and safety obligations
3. Data Sharing and Disclosure
We do not sell or rent user data.
Information may be shared only when necessary:
| Purpose | Recipient | Description |
|---|---|---|
| Service delivery | Authorized installation partners | To schedule and complete requested solar services |
| Analytics | Google/Firebase | To analyze app performance and improve features |
| Legal compliance | Government or law enforcement | When required by law or valid legal request |
All third parties are contractually obligated to handle data securely and only for the purposes specified.
4. Data Storage and Security
We use secure servers and encryption (where applicable) to protect your data.
Your data is stored only as long as necessary to fulfill the purposes described in this policy.
However, no internet-based service is entirely risk-free; we encourage you to take steps to protect your own information as well.
5. Your Rights
You have the right to:
- Access or request deletion of your personal data
- Request correction of inaccurate information
- Withdraw consent (e.g., disable location sharing)
- Contact us regarding any privacy concerns
Requests can be made through our contact details below.
6. Children’s Privacy
Our App is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
7. Third-Party Services
Our App may contain links to external websites or services (e.g., Google Maps or payment gateways).
We are not responsible for their content or privacy practices. Please review their policies before interacting with them.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted here, and the “Last Updated” date will be revised. Continued use of the App means you accept the updated terms.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy or data handling practices, please contact us:
Ezekiel Solar Service
📍 Address: Housa u turn, Garki FCT Abuja, Nigeria
📧 Email: info@ezekielsolarservice.site
📞 Phone: +234 8054987986
📊 Google Play Data Safety Declaration
1. Data Collected or Shared
| Data Type | Collected | Shared | Purpose |
|---|---|---|---|
| Name | ✅ Yes | ❌ No | Account management, service scheduling |
| Email address | ✅ Yes | ❌ No | Communication, updates |
| Phone number | ✅ Yes | ❌ No | Contact for installation/service |
| Location (approx. or precise) | ✅ Yes | ❌ No | Identify service location, technician dispatch |
| Device or App Data | ✅ Yes | ✅ Possibly (Firebase/Analytics) | App functionality and performance improvement |
| IP Address | ✅ Yes | ✅ Possibly (Analytics) | Security, analytics |
2. Data Handling
- Data encrypted in transit: ✅ Yes
- Users can request data deletion: ✅ Yes
- Data collected for app functionality only: ✅ Yes
- No data sold to third parties: ✅ Yes
3. Data Transmitted Off Users’ Devices
Our app transmits limited data off-device only for functional purposes, such as:
- Sending user-submitted service requests to our secure servers
- Uploading analytics and crash data to improve app performance (e.g., Firebase Analytics)
- Location data for scheduling and mapping purposes (sent securely via HTTPS)
All data transfers are encrypted and used solely to fulfill the service requested by the user.
4. Policy Compliance
Ezekiel Solar Service complies with:
- Google Play User Data Policy
- General Data Protection Regulation (GDPR)
- Nigeria Data Protection Act (NDPA)
✅ Summary:
Your data is collected securely, used responsibly, and never sold. You remain in control of your information at all times.
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